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FAQs
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Home > Membership > Contact Us

How can we help you?

We're here to assist you whether you have a question, comment, or action item to take care of. We look forward to hearing from you.

Contact Us 24/7

Debit card support is available toll-free at 1-800-721-8288.
After business hours, select option (2) to be connected to our debit card care center.

Report a lost or stolen credit card toll-free at 1-800-721-8288.  
After business hours, select option (3) to be connected to report your credit card lost or stolen.

Reset your Online Banking Login ID (Username) or Password by clicking on the links here: Forgot Password   Forgot Login ID

Automated Phone Teller is available at 1-888-828-3281.  You can check account balances, transfer funds, make a loan payment, obtain transaction history, and request a check withdrawal.
Please Note: You must request a PIN # by calling or visiting your local branch prior to using this service. 

For all other inquires, call us toll-free at 1-800-721-8288. Our friendly and knowledgable Member Solutions Advisors are ready to answer your call. After business hours, select option (1) to leave us a message, and we will return your call as soon as possible.  

Forms and disclosures are available online for your review and you may submit forms to us at your convenience.

Contact our Supervisory Committee with questions or comments at P.O. Box 110 Schuylerville, NY 12871 
Please DO NOT Enclose any money or withdrawal requests. 

Secure Message

Send us a secure message by logging in to Online Banking and clicking on 'Communications'. This is useful for account questions or transaction requests.

SECURE MESSAGE

 

Contact a Branch

Call, fax, or get the address of your nearest branch location. 

CONTACT A BRANCH

Unsecured Message

Send us a general inquiry and we will get back to you shortly. NOT FOR ACCOUNT QUESTIONS

SEND US A MESSAGE

 

 

 

How are we doing? Please let us know about your service experience or leave us general feedback in the comments section of the form below.
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Upcoming Holiday Closings

  • November 11th, 2020: Veterans Day - Closed
  • November 26th, 2020: Thanksgiving - Closed
  • November 27th, 2020: Thanksgiving - Closed
  • December 24th, 2020: Christmas Eve - Closed
Hours of Operation

Hours of operation

Mon. - Fri.: 9:00 am – 5:00 pm
Sat: 9:00 am – 12:00 pm

HAVE QUESTIONS

Want to learn more about TCT membership? Let's connect!

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