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FAQs
Lost Stolen Cards

FAQs

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How can I monitor my debit card use?

We recommend debit card holders download the CardValet® App, which lets you turn your card on or off. This is helpful if you don’t plan on using your debit card, you can rest assured that it will not be used fraudulently. It is also very handy if you’ve misplaced your debit card. You can turn the card off and look for it. In addition, the app allows you to set spending limits and usage controls based on merchant type, location and more. You can receive real-time alerts when your debit card is used or declined. It is ideal for parents wishing to monitor their child's spending, and anyone wishing to ensure their debit card is being used how, where and when they want. Download the CardValet App. You will need your card's 16 digits to register the card with CardValet.

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“CardValet alerted me when my card was used at 2:00 AM while I was sleeping. I immediately turned my debit card off and was able to see where the card was used and contacted them. They reversed the charge and I am so thankful CardValet alerted me.”

— Kathryn D.

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