Falling Behind on your Loan Payments?
Don't allow fear to rule your finances. If you're delinquent in your loan payments — or expect to be — the best thing to do is to contact us right away. You can complete the form below, or call and request to speak with one of our Member Service Specialists. We're here to help you.
While it can be stressful and overwhelming to contact your lender(s), early communication puts you in a positive light. Foreclosure or repossession is very costly for a lender, and we would generally prefer to help you get back on track to keep your home or vehicle. When contacting your lender(s) be honest. Describe your situation and know how much money you have available to make payments – do not agree to a payment that is not feasible with your current budget.
As a member of TCT, you can take advantage of the GreenPath Financial Wellness program, a free financial education, and counseling program.
As you work with your lender, there are several options to consider to bring your loan current:
Reinstatement – This is a lump sum payment that brings your account current by paying everything you owe including missed payments and fees.
Forbearance – The lender agrees to a lower payment or no payment for a short period of time in return for higher payments thereafter or an extended loan term.
Repayment Plan – Under a written agreement, you pay more than the minimum monthly payment over a period of time to bring the account up to date.
Loan Modification – A permanent change to one or more of the terms of the loan including the interest rate, type of loan, or extending the time to pay the loan balance.
GreenPath Counselors are available Monday through Thursday from 8 a.m. to 10 p.m. (EST), Friday 8 a.m. to 7 p.m., and Saturday from 9 a.m. to 6 p.m. To use this new service, simply call 1-877-337-3399 or visit them on the web at www.greenpathref.com.
Complete the form below and one of our Member Service Specialists will contact you to discuss how we may be able to help you.