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COVID-19 Updates
Home > Membership > COVID-19 Updates

Latest Update on the Branches

Drive-thru Encouraged

Our lobbies and drive-thru lanes are open during regular business hours. We encourage drive-thru use to assist with social distancing and limit wait times inside the branch. 

Beginning May 19, masks are optional for those who have been fully vaccinated.

In keeping with the current NYS mask mandate, we are asking all members who are not fully vaccinated to please mask-up before entering the branch. Thank you for your patience and continued cooperation.

Inside the branches:

Business Hours:

Branch status

We are now offering Virtual Meetings for the convenience and safety of our members. Select a date, time and provide a summary of what you'd like to meet about. A member of our staff will send you an email with a link to join the meeting from your computer or mobile device.


Remember, you can do almost any account transaction with our Online and Mobile services. If you need assistance with these services or prefer speaking to someone, please call us at 1-800-721-8288. We are ready to help.

Resources & Stimulus Payment Information

Tools and tips to help you navigate these times.

Protect Yourself from Fraud and Misinformation

Be aware that there is a high potential for fraud and misleading information regarding coronavirus and unemployment scams. Be cautious of calls and emails requesting personal information. For accurate information regarding common scams, visit the website.

Need help with something else? Visit our Contact Us page.

Financial Assistance

If you need special financial assistance because of the impact of the pandemic, please complete our Financial Assistance Request Form and we will reach out to you.

Ask about Financial Assistance
Completion of this request form does not constitute a loan application.
* Required Fields
TCT Branch Location of Preference:
Security Code:

Learn more about what to do if you are falling behind on your loan payments.

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Related Links

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Have Questions

Want to learn more about banking remotely? Let's connect!

Send a Message     Give Us a Call    Request a virtual meeting


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